DJM Group offers the retail banking industry a variety of Solutions and Services across a multitude of products, including deposit accounts, debit and credit cards, auto loans, personal loans and mortgage loans.

Our financial services expertise allows us to deliver voice, transaction-processing and reporting processes that help our banking customers increase operational efficiencies, deliver process improvements and reduce costs. By partnering with DJM Group our clients will be extending their enterprise and are able to realize the full benefits of Business Process Management.

Some examples of retail banking processes that can be moved offshore include:

• Account set-up, activation
• Account management and maintenance
• Outbound telesales
• Customer service
• Transaction exception processing
• Funds transfers
• Cash management
• Account audits
• Analytics
• Bank Reconciliations