DJM Group provides a wide range of customer service, supply chain, analytics and finance and accounting support services to the manufacturing and retail industries. manage our clients’ end-to-end processes to maximize efficiencies and give our clients a competitive advantage in the marketplace.
Customer Service and Service Management Support
DJM Group improves client’s customer service processes with greater efficiency and faster turn-around times that result in increased customer satisfaction. Our service offering includes the following:
- Service Delivery
- Fault Management
- Billing Queries
- Change Management
- Transaction exception processing
- Customer Feedback Management
Telemarketing, Sales, Contract Administration and Ordering Support
DJM Group support clients’ telemarketing and sales processes, beginning with lead generation and continuing through contract preparation and order support. Our end-to-end processes include the following:
- Pre-sale
- Telemarketing and Inside Sales
- Pricing and Contract Administration
- Ordering Support
Supply Chain Management
DJM Group provides a variety of supply chain management processes and services to help clients increase efficiency improve customer satisfaction and reduce costs throughout the service delivery cycle. Our supply chain management offering extends across the following functions:
- Commercial Validation
- Order Fulfillment
- Order Management
- Service Delivery Process Development
- Database Management